innoPath Software, a provider of mobile devices technologies, announced the availability of its mobileUpdate and activeCare2 solutions in the software as a service (SaaS (News 
- Alert)) model.
Mobile service providers will be able to use the cloud model to immediately access to innoPath's mobile update and customer care expertise.
“With Android (News - Alert) and iOS devices entering the market at an explosive pace, service providers must act quickly to ensure superior care experiences for mobile consumers, or risk being left behind,” said John Fazio, president and CEO of innoPath, in a statement.
“We understand this urgency, and our new SaaS solutions are a perfect fit for carriers and OEMs. Simply put, SaaS reduces the commercial risk for our customers, freeing them to accelerate the decision making process and implement our solutions in just a few weeks rather than in many months,” Fazio added.
Leveraging mobileUpdate, mobile operators and device manufacturers deliver critical fixes and new functionality to devices over-the-air.
activeCare2 is designed to offer customer care agents a dashboard to diagnose and fix smart devices with a single click.
innoPath is trying to empower agents in order to reduce call escalations, and positively impact net promoter score (NPS).
According to innoPath, customers’ immediate problems include battery performance, threat of malware, privacy risks associated with keyloggers, and increasing call center volume.
The utilization of innoPath solutions will assist their customers to benefit from straightforward decision making, simple contracts and speedy deployment. innoPath technology drives the support and care of mobile devices in an always-on world.
The main benefits of using innoPath technology include avoided device recalls and returns, reduced incidence of support calls, improved first call resolution for issues related to Android and iOS devices, and increased subscriber satisfaction.
innoPath's works with customers such as Verizon (News - Alert), KDDI, China Telecom, Tata DoCoMo, LG, Nokia, and Samsung, among others.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.Edited by
Jennifer Russell
